stuck on the theme install step, what am i missing?

Sample_Product_Exper

i'm halfway through setting up a new theme and i keep ending up with a blank preview after upload.

I already checked the file name and tried a fresh zip. What am I missing in the theme settings or upload flow?

Sample_Member_Ops

If the preview is blank, the usual culprit is that the theme component is missing its required parent theme or the zip was packaged one level too deep. Rebuild the archive so the theme files sit at the root, then upload again and use the theme's settings screen to make sure the right theme is active. If it still loads empty, check the browser console for a missing asset path.

Sample_Member_Admin

Thanks, that makes sense. I think I nested the files inside another folder when I zipped it. I’ll flatten it and try again.